What can I do if I disagree with a decision made by my counselor?

The Client Assistance Program (CAP) is a neutral agency available to help you with any questions or concerns regarding your services with NCBVI. CAP will work with you to resolve your disagreement with your counselor by providing free advocacy and mediation. You can learn more about CAP at https://cap.nebraska.gov/. or call (800) 742-7594 or (402) 471-3656.