The Nebraska Relay Service allows deaf and hard of hearing people who use a TTY to communicate with hearing telephone users. The NRS communication assistant (CA) or operator relays the information between the two parties. The CA will say what the TTY caller types and types what the hearing caller says. All states now offer statewide telephone relay services. In Nebraska, TTY callers may dial 1-800-833-7352 (TTY) or hearing callers may dial 1-800-833-0920 (VOICE).
VCO – Voice Carry Over.
When making a NRS call a person with a hearing loss and understandable speech may request VCO, allowing him/her to speak directly to the hearing caller. The person with a hearing loss then reads the hearing person’s responses on his/her TTY.
HCO – Hearing Carry Over.
When making a NRS call, a speech-disabled person who can listen may request HCO, allowing him/her to listen directly to the hearing caller. The speech disabled person answers by typing his/her response.